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“There’s so much to learn, where do I even begin?”
Silvia, 30
Milan, Italy
Goal: To quickly build a website without starting from scratch.
Behaviors
- Only some of her projects are with Drupal, she also works with WordPress, Sitecore, custom non-CMS sites
- Is working on multiple websites for multiple clients simultaneously
- Doesn’t use all Drupal terminology (e.g. “plugins” instead of “modules”)
- Does not contribute to Drupal community, very rarely comments on issues
- Goes to Google first when she has a question, asks a Skilled friend who knows Drupal better for help when she is stuck
- Only visits Drupal.org when she is working on a Drupal project, primarily to look up documentation, download Drupal and modules
- Does not use (and likely doesn’t have) a Drupal.org user account: “I don’t need to log in for anything.”
Motivations
- Wants to build a website with less work
- Wants to be able to quickly spin up new content heavy sites
- Wants her clients to have less work maintaining their websites
Attitudes
- Likes that Drupal is flexible, quick and easy to build sites for clients
- Thinks that WordPress is for simple sites, Drupal for everything else
- Would like to attend a Drupal event in the future
- Has little awareness of the DA
- Does not see the benefit of Drupal.org user profile
Frustrations
- Finds it hard to build something simple with Drupal
- Finds it hard to find modules that are relevant for her needs and are actively developed
- Is afraid to look stupid, when asking questions on Drupal.org. When asks, is frustrated by lack of responses
- Doesn’t know the “who’s who” in the community to get her questions answered
- Is frustrated by the Drupal terminology
- It takes her a lot of time to teach new people to use Drupal
- Finds it hard to upgrade Drupal sites to the next core version
- Dissatisfied by visual layout and IA of D.o, it’s hard to find what you are looking for
Tech Use
- HTML, CSS, JS, Sass, Ruby, a bit of PHP, Jekyll
- Twitter, GitHub
- Primarily is using Mac
- iPhone, iPad
- StackOverflow
- different IM programs
- May use IRC but not the Drupal channels
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Photo credits: David Torcivia