use real name of person instead of [case_assign_to] via profile tokens

By the way, I also tried editing the casetracker_assignee_options view to return the fullname instead of username, but for some reason did not seem to work even after clearing cache...

For now, decided to override the user link with my own based on real name, in template.php via phptemplate_casetracker_case_summary().

Then in views, used http://drupal.org/project/views_customfield module which allows a custom php field to be added to views.

Thanks for the info. Had to do it that way for now, as i have some additional complications. Will come back to it again.

In any case, just found this: http://drupal.org/project/realname

edit:
Tried this out. If setup properly, will automatically replace name with real name.

For token, will need to overide in casetracker.token.inc:
$values['case_assign_to'] = theme('username', $assignedUser, array('plain' => TRUE));

The only oustanding thing is the dropdown userlist which still shows username even though I changed the casetracker_assignee_options view.

In summary, the realname module works very well, except for this.

- make sure you have a field setup via admin/user/profile for holding the fullname

- install the realname module & associate that field via: admin/user/realname

- make fix for token, will need to overide in casetracker.token.inc:
$values['case_assign_to'] = theme('username', $assignedUser, array('plain' => TRUE));

- "recalculate names" using the menu via: admin/user/realname

As per my comments above in #5, realname will display in all views etc. The only oustanding thing is the username drop-down menu when editing a case. Not sure why that piece did not work and ran out of time...

For now, simply replace line in casetracker.token.inc.

Eventually, the line should be replaced in dev code in CVS. Or else change will be lost...

i.e.

    //$values['case_assign_to'] = $assignedUser->name; //old line commented out and replaced by one below
    $values['case_assign_to'] = theme('username', $assignedUser, array('plain' => TRUE));

If you've done all in #8, the only other thing I did is to override in template.php in your theme directory:

/**
 * Theme the case summary shown at the beginning of a case's node.
 *
 * @param $case
 *   The node object of the case being viewed.
 * @param $project
 *   The node object of the project this case belongs to.
 */
function phptemplate_casetracker_case_summary($case, $project) {
  $last_comment = db_result(db_query('SELECT last_comment_timestamp FROM {node_comment_statistics} WHERE nid = %d', $case->nid));
  $rows = array();

  // On node preview the form logic can't translate assign_to back to a uid for
  // us so we need to be able handle it either way.
  if (is_numeric($case->casetracker->assign_to)) {
    $assign_to = user_load(array('uid' => $case->casetracker->assign_to));
  }
  else {
    $assign_to = user_load(array('name' => $case->casetracker->assign_to));
  }

  if (empty($assign_to) || $assign_to->uid == 0) {
    $rows[] = array(
      t('Assigned to:'),
      '<em>' . t('Unassigned')  . '</em>',
    );
  }
  else {
    $rows[] = array(
      t('Assigned to:'),
      theme('username', $assign_to),
    );
  }
  $rows[] = array(
    t('Created:'),
    t('!username at !date', array('!username' => theme('username', $case), '!date' => format_date($case->created, 'medium'))),
  );
  $rows[] = array(
    t('Status:'),
    t('<strong>@status</strong>', array(
      '@status' => casetracker_case_state_load($case->casetracker->case_status_id, 'status'),
    )),
  );

  // On node preview a case may not have a nid, so we use some placeholder text.
  $case_id = isset($case->nid) ? $case->nid : t("NEW");
  $rows[] = array(
    t('Case ID:'),
    $case_id,
  );
  if ($last_comment != $case->created) {
    $rows[] = array(
      t('Last modified:'),
      format_date($last_comment, 'medium')
    );
  }

  $output  = '<div class="case">';
  $output .= theme('table', NULL, $rows, array('class' => 'summary'));
  $output .= '</div>';
  return $output;
}

You can amend to suit your preference. This will enable realname on summary of case.

As mentioned, I could not get the dropdown to work. But I do not use it anyway, as I hide it from users since allocation of cases in my system is rules driven. So I have another dropdown using a view, and real names works for that.

Did my suggestion work for you?

Ideally, for your new question you should open another support request... I've not used OG myself so can't really say. But in general, you can try using:

http://drupal.org/project/formfilter [can be used to hide fields when in edit mode]

or

you'll have to write a hook_form_alter() -- find details on: http://api.drupal.org/