for people using email and the support system both to manage clients, would be good not to remove the emails from the mail server once they're fetched, because i for one would like to see them in my email client as well and use that to reply, i know this might require some additional overhead to keep track of whats already downloaded
to go around this, i could setup an additional email account for drupal and forward support@ to that, not sure which is best

Comments

andrewvella’s picture

andrewvella commented

Hi there,

To get around deleting emails from the mail box and still sending out tickets (or updating comments) on all new items that turn up in the mail box I used the "notes" column in the "support_client" table to store the time that fetch was run and then before dealing with the emails I checked to see if the email date was newer than the last fetch time.

I'm not sure if this will impact on performance if you get hundreds of emails in your inbox it then has to do a date comparison, but this might be one way to keep your inbox emails...

Andrew

purencool’s picture

purencool commented
Issue summary: View changes
Status: Active » Closed (outdated)