When attempting to process transactions using the US production gateway, the user sees:
(!) Unable to verify card information
(-) We were unable to process your credit card payment. Please verify your card details and try again. If the problem persists, contact us to complete your order.

In the log, two entries are created.
1) Severity: notice
Message: CardType = null
TransAmount = null
TxnNumber = null
ReceiptId = null
TransType = null
ReferenceNum = null
ResponseCode = null
Message = Cancelled: Transaction from source not allowed
AuthCode = null
Complete = false
TransDate = null
TransTime = null
Ticket = null
TimedOut = null

2) Severity: warning
Message: Payment failed for order 5: CVV Verification failed with Moneris code

There is no sign of the transaction hitting our account, on the Moneris eSelect site (esplus.moneris.com).

I would appreciate hearing from anyone who can help solve this, or has successfully used this module to process transactions against the US gateway.

Comments

c4rl’s picture

c4rl commented
Priority: Critical » Normal

I received a similar error message prior to confirming with Moneris that my account was properly configured to have API access. Have you called Moneris to confirm this?

The only way I got the module to work at all was using the patch provided here: #730048: Pre-auth/capture check conflicts with purchase

ailgm’s picture

ailgm commented
Status: Active » Fixed

Well, you nailed the problem.

Even though I could generate an API key, Moneris had not configured the account to have API access.

Thanks for your assistance. Hopefully this saves someone else from spending a lot of time on the same issue.

Status: Fixed » Closed (fixed)

Automatically closed -- issue fixed for 2 weeks with no activity.