JW Medial Player 4 won't work when play control is clicked [#789638]

So when I setup the JW Media Player 4 as the FLV player on our site, and test it, the bottom control bar has a play button that just times out and loops without actually playing the video, if I click ion the play icon overlay on the video window itself, the video plays. JW Media Player 3 works as intended though. Didn't see a bug report for this issue yet, pardon me if there is one already.

Comments

Comment #1

Stuart Greenfield CreditAttribution: Stuart Greenfield commented 4 May 2010 at 19:44

Usually that happens because the player can't find the video file you've requested, but then you say the overlay button works so maybe that's not it. How are you embedding the player? What does the page source code say - is it referencing the proper file?

Also, do you have this on a live site where it's possible to see what is going on?

Comment #2

rgracia CreditAttribution: rgracia commented 4 May 2010 at 19:58

Here is a link where you can see the problem as it happens. I have enabled JW MP 4 on FLV so you can see.

http://www.swwb.org/node/738

I can confirm that this happens on Safari 4, Firefox 3.6 and Internet Explorer 8. We are embedding with SWFObject 2

Comment #3

Stuart Greenfield CreditAttribution: Stuart Greenfield commented 4 May 2010 at 21:42

This seems to be something of an intermittent issue with JW Player and there are a few posts on their issue queue (e.g. http://www.longtailvideo.com/support/forums/jw-player/setup-issues-and-e...)

A common attempt at a fix seems to be trying to fix the file metadata using http://www.buraks.com/flvmdi/

It might also be related to the large video file? If I download the video locally it plays fine with just one click! Other posts on the JW queue seem to find the same though - works fine locally, but needs two clicks when uploaded to a server.

I'm not sure this is an SWF Tool issue - it's more of a JW Player issue I think, but I'll leave the thread open for now in case anyone has seen this and has some advice!

Comment #4

rgracia CreditAttribution: rgracia commented 4 May 2010 at 21:46

Thanks for checking into this, I am changing our site to use version 3 for now and will keep an eye on this and see if there's an update that will make version 4 work better.