Problem/Motivation

When an order is canceled the signifyd guarantee is not being canceled. This means that customers are paying for orders that will never be completed.

Proposed resolution

When an order enters a specific status (ideally would be configurable), we need to update the case in Signifyd to cancel the guarantee.

https://developer.signifyd.com/api-v2/#/reference/guarantees/cancel-a-gu...

If this call fails the error should be handled gracefully with a message displayed to the user about why the case can't be canceled rather than a WSOD

User interface changes

Add a configuration option for choosing which status will trigger the guarantee cancelation request

Comments

moxojo created an issue. See original summary.

valic’s picture

valic’s picture

Status: Active » Fixed

Status: Fixed » Closed (fixed)

Automatically closed - issue fixed for 2 weeks with no activity.