Knowledge

The Knowledge module implements Knowledge-Centered Success (KCS®) in Drupal. It records the Solve Loop practices a support organization runs in the product: reuse an article on an incident, coach the article against the content standard, review whether the process was followed, and track a person's proficiency.

Entities

• Link — Track Reuse. A link connects an incident to the article that was created, reused, or cited.
• Content Standard Checklist — six coaching checks on an article (Complete, Content Clear, Unique, Title, Metadata, Hyperlinks). The listing shows checks met, not a grade.
• Process Alignment — a review sample of whether linking practices were followed on an incident.
• Proficiency — progress through Candidate, Contributor, and Publisher, with coach and leader assignment.

Development

If you haven't already, install Docker and DDEV.

git clone git@git.drupal.org:project/knowledge.git
cd knowledge
ddev config --project-type=drupal --docroot=web --php-version=8.4 --corepack-enable --project-name=knowledge
ddev add-on get ddev/ddev-drupal-contrib
ddev add-on get ddev/ddev-selenium-standalone-chrome
ddev start
ddev poser
ddev symlink-project
ddev drush site:install -y
ddev drush pm:install knowledge -y
ddev drush config:export -y
ddev drush user:login

Versions

• 2.0.x is for Knowledge-Centered Success (Drupal 11.1+ and 12).
• 8.x-1.x is for Knowledge-Centered Service.

KCS® is a service mark of the Consortium for Service Innovation™.