By bigboy5664 on

I'd like to write my experiences with mochahost - shared hosting:

* overloaded mysql servers causing slow-loading pages and many mysql errors (too many connections, lost packet, .. etc.)
* working/running cron job has stopped itself ater some time, I set it again and still not working
* sometimes website(s) works well, sometimes not (overloaded server, hardware issue)

Also i write to support about mysql server problem, and nothing has changed, still getting the same errors over all time

I lost my patience yet..

Comments

DrupalJason’s picture

DrupalJason commented

Looks like the company provide very cheap hosting service which might not be good for Drupal.

silverwing’s picture

silverwing commented

My new hosting rule is: If a host's website looks like it hasn't been updated since 1999, it probably can't host Drupal.

~silverwing

mcaristodemou’s picture

mcaristodemou commented

Five minutes with MochaHost and you will start questioning your intelligence.
If something looks too good to be true, it is usually because it is not true. This is the case with MochaHost. Nothing come for free, so it was not a big of a upraise that none of their unlimited space, bandwidth etc did not exist. Extremely slow servers and extremely low bandwidth. Most days you simply give up out of frustration from timeout errors.
Please do try their support. Their answers are so stupid that it actually makes you feel like a genius. You feel like Einstein talking to a batch of elementary school kids. Like their servers performance you give up out of frustration from being impossible to communicate with them.
Their accounts department is just the same. They charge your credit card months before the contract expiry, but the new contract takes effect from the latest payment date and not the expiry of the previous contract. So ultimately you usually pay for 12 month while the contract duration is actually only 10 months. This is 20% over charge.

jamesoakley’s picture

jamesoakley
Primary language English
Location North Yorkshire, UK
commented

I see you're cross-posting this from WHT. You must be very frustrated to post in multiple places.

I find the billing renewal part quite surprising. It's not uncommon for a host to take payment for the next hosting period before the actual due date. But two whole months before is unusual, especially if they then foreshorten the new expiry date by that two months. Did you open a ticket with their billing department to query this. Sometimes these things are a mistake in the billing software that they didn't spot, and they updated the software the next day to a version that fixed the problem. In cases like that, I'd be amazed if they didn't rectify it. I certainly can't believe it's an official policy.

Anyway - good luck finding a new host. I hope you have a better experience next time around. There are certainly some very professionally run hosts out there - just be clear what you need for your site, as there is no single perfect host for everyone.

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