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this is the email i just sent to support. i post it here in the hopes that none of you will make the same mistake i did when choosing them as a host. 1and1 is my main host and i should have never tried anything else. but you know how it is, grass is greener and all that. thank god i just tried one new domain and didnt xfer anything.
please either cancel my account and refund my money or get your hosting to work. phpmyadmin is crippled and wont import. this is interesting because it is the best sql admin app out there with the exception of navicat. how could you possibly make it not work? the application you suggest to replace it [mysql-front] has been out of development for 2 years and wasnt really any good 2 years ago. remote access is a joke on me. i wasted a week trying to get your hosting to work. ftp-ing to your host results in broken connections, slow speeds, and corrupted files. i have tried with 3 diff ftp apps. flashfxp works for my other host perfectly, but i tried wiseftp and the firefox ftp add on and no luck. because of this, it is impossible to add themes or add ons to the default joomla install. htaccess is limited to 5 or 6 variables? i suggest you rethink this. or not. after spending a week with your broken control panel and various other misteps im really beyond caring if you rethink your approach, i just want out.[filemanager gives me a forbidden error and your tech support sent me an email containing your faq's. was that your coveted tech support? your file manager doesnt work so you send me an email telling me to clean my cache?] even if i removed the 'offending' lines from my htaccess, what is to say that 3 or 6 months from now i wont need a more comprehensive htaccess. joomla is 8 months out of date and doesnt install properly. version 184.108.40.206 doesnt support some of the newer modules. installing joomla [proper current release], drupal, or php-nuke is impossible. joomla 220.127.116.11 will not upgrade your existing install, nor will the full version install properly. the common problem is your sql and more specifically, my access to it. your speed is horrible. it just took 7.263 seconds to load my default joomla page. that is with no themes or modules or any configuration at all. perhaps it is just my account that is the most awful hosting i have ever experienced. if that is the case, by all means, fix it. you guys have won all sorts of awards and i can only assume that 1 or more of those awards are legitimate. if not, refund my money and cancel my account because i am not going to invest my time building a site only to find more problems in the future including having to switch hosts, inability to adminster advanced functions, and fighting with databases.
in all fairness to netfirms, the possibility exists that i got some sort of retarded red headed stepchild account. i do hope that is the case. if it is not, then all those awards they have received will make me trust the issuers even less. the wall street journal giving out hosting awards? please stick to finance!
yes, i read all the netfirms posts here in the forum, but look, 1and1, i hate to say it cz theres sum haters out there , but i upload anything i want and it works. no questions, no delay, limited configuration. configuration of a base cms install should be limited to 2 things. base url and db address. maybe chmods if your feeling frisky. now why should we have to fight with a host when there are others out there that allow easier user interaction?