Hi There

I am currently building two websites using drupal 7.x. Unfortunately I cannot seem to enter the admin/config page. Every time I click on the configuration tab on the administration menu, I only get a blank page. I have searched for similar issues, but could find none. Can someone please tell me what I am doing wrong?

Thanks

Comments

naught101’s picture

Status: Active » Postponed (maintainer needs more info)

Does this happen on a fresh install? Do you have any contrib modules enabled, if so, which? What server software and versions are you running (eg. apache/IIS, php, mysql/postgresql?) Are you logged in as user 1? have you checked your php error logs?

guykohn’s picture

Sorry duplicate

guykohn’s picture

Priority: Normal » Major
Status: Postponed (maintainer needs more info) » Active

I've just finished installing php, mysql, apache 2.0 and Drupal 7.8. Everything works fine except the configuration page which I just can't access.

I cant find any reference. Can anyone help?

knalstaaf’s picture

I'm experiencing the same issue. There's no specific action I'm conducting, so I can't describe what could go wrong here. It's on a website that was fully running before. The only difference is that it's multilingual now.

It just happens once in a while: I hit the "Configuration" link in the upper part of the toolbar, the black transparent overlay appears (no page), and that's it. When I try to load the page without the overlay: the page keeps loading endlessly. Then, later on, or mùch later on, the problem seems to be solved. Until it occurs again...

The same thing occurs when trying to open "Status report".

After a long while the following error occurs (in Firefox 6):

The connection was reinitialized.
The connection with the server was reinitialized while loading the page.

  • Maybe the website is temporarily unavailable or overused. Please try again in several moments.
  • Check your netwerk connection in the case you're unable to load any page.
  • Make sure Firefox has acces to the web in case you're computer is secured by a firewall or proxyserver.

Odd. Could this be hosting-related?

elvelux’s picture

I have the same problem, knalstaaf, word by word.

The only difference is that my site has been multilingual for a long time. I don´t know why it has stop working well.

Do you have drupal 7.8?

knalstaaf’s picture

@ elvelux: I'm using Drupal 7.8 indeed.

The website is hosted on an account with an automated cron task every now and then. Can an automated cron task trigger this kind of behaviour?

naught101’s picture

Priority: Major » Normal
Status: Active » Postponed (maintainer needs more info)

Sorry, but there is no way this is a major issue, considering how few people are reporting it. Please, read and answer the questions in comment #1 - in particular, what non-core modules do you have enabled?

dublutz’s picture

I have the same problem. I'm running D7.8.
This happened after I have updated my php to 5.3.8 and Apache to 2.2.21

HFase’s picture

Same problem here on D7.10, I guess I will start disabling things and let you all know if I find anything.

EDIT:

Solved mine after adding a bunch of Apache2/php5 modules that I thought I had installed already. Nothing to so with php memory or modules, just server support. ;)

knalstaaf’s picture

Could you specify these Apache2/php5 modules please?

bennebiest’s picture

Please explain how you did solved this issue.

Thanks.

drupalthemernet’s picture

Status: Postponed (maintainer needs more info) » Needs review

To solve this issue, we should look at it the Apache or IIS log file to figure out the problem. I see in the log these errors:

PHP Warning:  PHP Startup: Unable to load dynamic library 'D:/wamp/bin/php/php5.3.10/ext/php_mcrypt.dll' - The specified module could not be found.\r\n in Unknown on line 0
PHP Warning:  PHP Startup: Unable to load dynamic library 'D:/wamp/bin/php/php5.3.10/ext/php_pdo.dll' - The specified module could not be found.\r\n in Unknown on line 0
<br />
<b>Deprecated</b>:  Directive 'register_long_arrays' is deprecated in PHP 5.3 and greater in <b>Unknown</b> on line <b>0</b><br />
<br />
<b>Deprecated</b>:  Directive 'magic_quotes_gpc' is deprecated in PHP 5.3 and greater in <b>Unknown</b> on line <b>0</b><br />

php_mcrypt.dll and php_pdo.dll are missing. the problem is solved if we install those modules

webmaster-eddie’s picture

I have this same error - a page timeout when I click on Status report or Configuration in the admin interface - for drupal 7.15 - but it only happens for multilingual sites, and the more languages (and the more modules enabled) the worse it is. If i do a translation update, then I can almost always access both Status Report and Configuration in the web admin interface right away.

nofue’s picture

I tracked this very issue to l10_update module, archive: l10n_update-7.x-2.0.tar.gz

Once I enable it, admin/config shows the WSOD. Once I disabled it, everything's fine … As this is the only installation (out of maybe 20) where this is going to happen with the l10n_update, I suppose there's possibly a conflict with another module I haven't spotted yet.

nofue’s picture

Follow Up:
After

  • unchecking the localization_update module in the "modules" list
  • de-installing it from the modules list
  • deleting directory sites/all/modules/l10n_update
  • and re-installing the module (from the same tar.gz file)

everything is working as advertised …

onique’s picture

I was having the same issues. It seems from the logs that it lost its path to the composer manager (service binding location) and after unstalling and reinstalling it via terminus it solved the error and am now able to access the page.

poker10’s picture

Issue summary: View changes
Status: Needs review » Active

This is a support request and there is no patch to review, so changing the status accordingly.

Status: Active » Closed (outdated)

Automatically closed because Drupal 7 security and bugfix support has ended as of 5 January 2025. If the issue verifiably applies to later versions, please reopen with details and update the version.