After successfully uploading and installing the zircon template, we were unable to login into the admin area of the site. Even after attempting to add another admin user in the database through PHPMyAdmin, there still was a problem with logging into the admin area.

Comments

itswingodotcom created an issue. See original summary.

tms1970’s picture

tms1970 CreditAttribution: tms1970 as a volunteer commented

I too have the same issue - what's the default username / password to log into administer the site?

thommyboy’s picture

thommyboy CreditAttribution: thommyboy commented

change the password like described here https://www.drupal.org/node/1023428 it works just fine- don't forget the cache-clearing-step at the end!

yonglicq’s picture

yonglicq CreditAttribution: yonglicq as a volunteer commented
Title: Unable to login to admin area after adding admin user to database after installation » Same here. Even tried a password hash for the users_field_data table in phpAdmin

The normal installation's login works just fine but not the demo site. Even changed the uid 1 in the users_field_data table (even with a hashed pwd) under zircon demo database, the log in still doesn't work. The email reminder doesn't work either. Very frustrating.

thommyboy’s picture

thommyboy CreditAttribution: thommyboy commented

@yonglicq i did what you did- changed database (email, password hash) and it did not work.unfortunately I posted the wrong link above and can't find the right one any more. But I think the step you missed is the following query you NEED to run after changing the hash:
DELETE FROM cache_entity WHERE cid = 'values:user:1';

elakiyasamuel’s picture

elakiyasamuel CreditAttribution: elakiyasamuel at Zyxware Technologies commented

You can reset the password using Drupal console in Drupal 8.
https://www.drupal.org/node/44164

After installing drupal console, use

drupal user:login:url 1

1 is the user of the admin, it will give you the one-time login link. Login using that and change password.

hilrap’s picture

hilrap CreditAttribution: hilrap commented

Username: admin
Password: admin

...did the trick for me! ;)

gpsrattan’s picture

gpsrattan CreditAttribution: gpsrattan commented

when i use admin/admin to login, it says "The website encountered an unexpected error. Please try again later." on white screen.
still struggling.

hilrap’s picture

hilrap CreditAttribution: hilrap commented

@gpsrattan, you might want to try to clear all cache files and cache database tables...

vitekv’s picture

vitekv CreditAttribution: vitekv commented

Hi I Have same problem....
I solved:

download by eg ftp: /skins_menu.inc from
yourweb.com/www/themes/zircon/includes/skins-menu/skins_menu.inc

open in eg. subline text 2, delete 1 line before <?php = <?php

must be on first line. save and upload to sever

then login admin/admin

Edward Gross III’s picture

Edward Gross III CreditAttribution: Edward Gross III as a volunteer commented

Fix in #10 works great - thanks much!

patsy24’s picture

patsy24 CreditAttribution: patsy24 commented

Hi vitekv.
Tested and fixed in 5 sec'. Great. Thanks very much!

lesley_nilson’s picture

lesley_nilson CreditAttribution: lesley_nilson commented

thanks vitekv! #10 works great for me!

I Gusti Nyoman Suwarto’s picture

I Gusti Nyoman Suwarto CreditAttribution: I Gusti Nyoman Suwarto commented

Thank you very much vitekv!! #10 fix my problem. Great....!

_kom__’s picture

_kom__ CreditAttribution: _kom__ commented

The same is on v. 8.1.3 on developer's site...

Morten-H’s picture

Morten-H CreditAttribution: Morten-H as a volunteer commented

#7 suggestion fixed it for me after a lot of frustration, thanks a lot! Simply login with user: "admin" pass: "admin"

Toche’s picture

Toche CreditAttribution: Toche as a volunteer commented
Status: Active » Fixed

#10 solve the problem
but the file where located in other place: /themes/zircon/assets/includes/skins-menu/skins_menu.inc

Status: Fixed » Closed (fixed)

Automatically closed - issue fixed for 2 weeks with no activity.

Laanabi’s picture

Laanabi CreditAttribution: Laanabi commented

I must say thanks to (vitekv), your suggestion solved my issue. Rachid Laanabi