I need to add two additional fields to the tickets; location and phone number. Is there an easy way to do that?

Also how can I bypass the queue? Right now if a user summits a ticket it goes into the queue until it is read, and then it shows up with the rest of them. Is there a way to avoid that?

We really need some more english documentation.

Comments

niif’s picture

niif commented

We plan to add these fields in the forthcoming major releases. We do not put them into the current release.

As for the second question... Putting e-mail tickets directly into one of the ticket groups bypassing the queue system is already possible. All you need to do is to set "Incoming e-mail address pattern" in "e-mail sample" in the group administration. If you set this address to "*@example.com", all mails coming from this pattern will go directly to the group and will not be queued. You can also put a regular e-mail address or a single "*" to here. The latter will allow all e-mails to become ticket immediately.

roczei’s picture

roczei commented

If you send to us a patch for the current drupal 6 release and it is woking then we will add it.

roczei’s picture

roczei commented
Status: Active » Closed (won't fix)

Here are the documentations:

https://www.niif.hu/en/trouble_ticketing_system_administrator’s_guide

http://www.niif.hu/en/trouble_ticketing_system_users’_guide

but the "field" feature was not implemented.