Hallo,

after my test ProsePoint 0.09 on Windows Xp SP3 / WAMP (Installation working fine if you in php.ini > adjusting to higher > max_execution_time )

i want to test ProsePoint 0.09 with my 1und1 Hosting Provider (1und1) but during the installation i get a "Internal server error 500"-Page.

Drupal 6.6 installation with clean URL support working on the same Host without any problem!

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Steps

1. After i get the "Internal server error 500"-Page go to my site ( sub.mydomaim.com) and see that i have a Drupal/ProsePoint hybrid installations result
2. Login working > Clean URL working > hybrid GUI/Functionality (Drupal/ProsePoint)

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Statusreport -Page

ProsePoint 0.09
Drupal 6.6
o.k. Access to update.php Protected
o.k. Configuration file Protected
o.k. Cron maintenance tasks Last run 0 sec ago
You can run cron manually.
o.k.. Database updates Up to date
o.k. Drupal core update status Up to date
o.k. File system Writable (public download method)
o.k. GD library bundled (2.0.34 compatible)
o.k. GD library bundled (2.0.34 compatible)
x Module and theme update status Out of date
There are updates available for one or more of your modules or themes. To ensure the proper functioning of your site, you should update as soon as possible. See the available updates page for more information.

o.k. MySQL database 5.0.67
o.k. PHP 5.2.6
o.k. PHP memory limit 128M
o.k. PHP register globals Disabled
o.k.Unicode library PHP Mbstring Extension
o.k. Update notifications Enabled
o.k. Web server Apache

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QUESTION

What can I do to solve the "Internal server error 500" during the installation process.. for a full working installation ...?

Thanks for your Help
Attila10

Comments

bengtan’s picture

bengtan CreditAttribution: bengtan commented

Hi,

Have a look at your apache/PHP error logs. There should be an message telling you what caused the 500 error. If you can't find your error logs, ask your web host.

attila10’s picture

attila10 CreditAttribution: attila10 commented

It's a shared Hosting and I have no access to the apache/PHP error logs informaton. Hosting Provider Support cant/do not Help!
What can i do without the log information to solve the problem..?

bengtan’s picture

bengtan CreditAttribution: bengtan commented

500 Internal error means something is not compatible with the apache setup, maybe. It could be any number of things.

attila10’s picture

attila10 CreditAttribution: attila10 commented

SOME Log entries on the Site... Helping this to solve my problem..?

Administer > Reports > Recent log entries have some entries like:

Warning page not found profiles/prosepoint/themes/tma/tma/foo.gif

Error php > Detail-Page > rename(/tmp/medium,sites/default/files/imagecache/medium/) [function.rename]: Success in /homepages/xx/d67862188/htdocs/xxxx/start/profiles/prosepoint/modules/prosepoint/pp_image.module on line 61.

Severity : error
Warning imageapi ImageAPI failed to open with imageapi_gd

Error php > Detail Page > rename(/tmp/medium) [function.rename]: failed to open stream: No such file or directory in /homepages/xx/d67862188/htdocs/xxxx/start/profiles/prosepoint/modules/prosepoint/pp_image.module on line 61.

bengtan’s picture

bengtan CreditAttribution: bengtan commented

The warning about foo.gif can be ignored.

The rename error messages aren't related to installation. They are part of a function that only occurs when you are viewing a node with an image.

However, they seem to indicate an issue with the filesystem permissions.

Is it possible you installed ProsePoint with /tmp as the temporary file directory, but your account doesn't have write access to it?

Have a look at your Administer // Site configuration // File system and see what is there.

attila10’s picture

attila10 CreditAttribution: attila10 commented

I have installed on a subdomain.mydomain.com that point direct to the /start directory (that is my root)
and a have created manually that /tmp in the /start-Directory also site-root with the properties : 775

& give that information /tmp during my installation process.

File system - Page

File system path: sites/default/files
Temporary directory: /tmp

Download method: Public - files are available using HTTP directly.

Thank you for your Time helping me...

attila10’s picture

attila10 CreditAttribution: attila10 commented

Image Upload and Image content creation > working well
SWF Upload dont work/not possible > "Media file" and the "Media size" Groups on the page are not visible

bengtan’s picture

bengtan CreditAttribution: bengtan commented

Hi,

If you had an error during installation, you may have a corrupted database, or any number of things might have gone wrong which is now causing your problems. Unless you can locate error messages in your php/apache logs, I don't have any clue. Sorry.