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This project is not covered by Drupal’s security advisory policy.
Paldesk is a live chat module that helps businesses proactively chat in real-time with visitors and customers to their website.
Connect multiple channels into a single dashboard, respond to all your messages from one place. Start capturing leads, solving tickets & selling more.
Integrations
Built on top of a robust customer helpdesk and ticketing software, Paldesk integrates with your most popular customer communication channels.
- Android & iOS Apps
- website
Consolidate inbound inquiries from email, mobile apps and social networks so they can be answered from one convenient dashboard - or even from Slack! They can be answered from one convenient dashboard, without any additional hassle!
Stop juggling multiple accounts, logins and open browser windows and never miss an opportunity to engage or answer your customers.
Features
Paldesk is great for entrepreneurs and startups that are managing their first live chat channel, and scales easily to businesses with multiple chat operators in distinct teams or divisions. Explore some of the essential features Paldesk has to offer, listed below.
• Multiwidget Support – Add multiple widgets and install them on more than one website.
• Working Hours – Set your business hours and a predefined offline message.
• Smart Chat Routing – Assign chats to the ideal agent.
• Ticketing – Create, manage, respond and resolve tickets.
• Predefined Answers – Respond to FAQ questions faster and get more done.
• Widget Customization – Customize your look and color of your website widget.
• Notifications – Get notified via email when a new conversation arrives.
Compatible with Chrome, Firefox, Safari and Microsoft Edge.
Easy installation
Paldesk - Live Chat & Helpdesk is easy to install and takes under 4 minutes to get up and running on Drupal.
Start your journey! Download Paldesk - Live Chat & Helpdesk modul now and start your free trial!
Installation
1. If you don’t have a Paldesk Live Chat account already, please create one now.
2. Log into your Drupal account.
3. Click on the ‘Manage’ tab and then click on ‘Extend’.
4. Next, click on the ‘Install new module’ button, choose downloaded module zip file, unzip it again and install module.
5. After the installation, go to ‘Next Steps’ and click on ‘Enable newly added modules’.
6. Under the Manage tab, choose ‘Configuration’ and find Web Services block. Select the ‘Paldesk’ module.
7. To fill your API key field, open your Paldesk dashboard -> click 'Administration'. Under 'Embeddable elements' select 'Website Widget'. Expand Widget ('+') or click on 'Edit' and copy your unique API key from the 'CMS integration' tab.
8. Paste the API key into Drupal and click Save.
9. Paldesk - Live Chat & Helpdesk module will display on your Drupal website. Test it out.
You're done!
Questions or suggestions? Visit Paldesk to have a live chat with us. We’d love to help you out. Our dedicated live chat support team is always standing by to help you along the way.
Project information
Seeking new maintainer
The current maintainers are looking for new people to take ownership.- Module categories: E-commerce
- Created by paldesk on , updated
This project is not covered by the security advisory policy.
Use at your own risk! It may have publicly disclosed vulnerabilities.
