We work with teachers that must sign up 100+ students per day. Accounts generated behind a firewall, as in a school, appear with the same IP and are blocked at around ~40 accounts/captchas created with the same IP. Mollom has not offered a solution beyond temporarily restoring a single IP's (school's) reputation. We work with many schools. Any ideas? Thanks! --tomO

CommentFileSizeAuthor
#3 Mollom.png75 KBtomofarmer
Support from Acquia helps fund testing for Drupal Acquia logo

Comments

tomofarmer’s picture

tomofarmer CreditAttribution: tomofarmer commented
Assigned: tomofarmer » Unassigned
Nick_vh’s picture

Nick_vh
he/him
Location Ghent
CreditAttribution: Nick_vh commented

I heard if you ask nicely to the Mollom team they can disable IP reputations per account... Be careful though, this just circumvents that check. There is no way to make it more "nice".

Since Mollom keeps track of IP reputations across all the submissions, it is not easy to give API access for one account to "loosen" a certain IP as that would make the whole check useless for other sites.

tomofarmer’s picture

tomofarmer CreditAttribution: tomofarmer commented
FileSize
Mollom.png75 KB
tomofarmer’s picture

tomofarmer CreditAttribution: tomofarmer commented

I'm curious if there's a way to access the Mollom algorithm such that the threshold can be changed (???)

eshta’s picture

eshta CreditAttribution: eshta at Acquia commented

That level of granularity is not exposed by Mollom.

Cisse’s picture

Cisse CreditAttribution: Cisse commented

We have the same situation here. Many people in our company are filling out forms via the website using the same IP.
I asked Mollom to whitelist our IP, but that was not possible.

Thanks for contacting Mollom support!

I've readjusted the reputation of your IP as you've requested ..., repeated abuse by one specific IP in a short period of time will give you a negative reputation.

Additionally, whitelisting is not currently a feature that Mollom provides but I would highly recommend that you suggest this as a feature request.

So hereby Mollom, please add IP whitelists.

tomofarmer’s picture

tomofarmer CreditAttribution: tomofarmer commented

I second the white-list author feature request (!)

Also, I'd still like to see minimal access to Mollom's algorithm to vary threshold from a single IP. White listing a single school isn't helpful as we have literally hundreds of schools with changing IPs. Ideally we'd double the threshold from ~40 quick hits from a single IP to ~80. This would solve almost all of our problems. Thanks all! --tomO