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| Title | Status | Priority | Category | Version | Component | Replies |
Last updated |
Assigned to | Created |
|---|---|---|---|---|---|---|---|---|---|
| Fatal error on install on ContextDefinition | Needs review | Critical | Bug report | 2.0.x-dev | Code | 4 | 1 week 1 day | 1 week 1 day | |
| Automated Drupal 11 compatibility fixes for support | Needs review | Normal | Task | 2.0.x-dev | Code | 3 | 4 weeks 1 day | 4 weeks 1 day | |
| On installation "diff.plugins:field_types missing schema" check if it's even needed. | Needs review | Minor | Bug report | 2.0.x-dev | Code | 3 | 5 months 2 weeks | 7 months 3 weeks | |
| Automated Drupal 10 compatibility fixes | Needs review | Normal | Task | 2.0.x-dev | Code | 12 | 6 months 2 weeks | 10 months 4 days | |
| Support Ticketing System alternative for drupal 8 | Active | Major | Support request | 8.x-1.x-dev | Documentation | 8 | 6 months 2 weeks | 3 years 11 months | |
| Remove or upgrade deprecated code | Active | Normal | Task | 2.0.x-dev | Code | 23 | 7 months 1 week | 7 months 3 weeks | |
| modules/support_ticket/src/SupportTicketTypeForm.php | Active | Normal | Bug report | 2.0.x-dev | Code | 2 | 7 months 1 week | 7 months 1 week | |
| Use mailhandler for Inbound email integration | Postponed | Normal | Task | 8.x-1.x-dev | Code | 7 | 7 months 3 weeks | 14 years 2 months | |
| Code to upgrade | Active | Critical | Task | 2.0.x-dev | Code | 4 | 7 months 3 weeks | Purencool | 1 year 3 weeks |
| The 2.0 branch planned released. | Active | Normal | Plan | 2.0.x-dev | Code | 5 | 7 months 3 weeks | Purencool | 7 months 3 weeks |
| Drupal's Security Advisory Coverage | Active | Normal | Task | 2.0.x-dev | Code | 3 | 7 months 3 weeks | 7 months 3 weeks | |
| Documentation Drive | Active | Normal | Task | 2.0.x-dev | Documentation | 2 | 1 year 3 weeks | 10 years 10 months | |
| Assign to Specific Members of a Role | Active | Normal | Support request | 8.x-1.x-dev | User interface | 5 | 1 year 3 weeks | 12 years 1 week | |
| Temporary restrictions for support | Needs work | Normal | Task | 8.x-1.x-dev | Miscellaneous | 1 | 1 year 3 weeks | 11 years 11 months | |
| Suscribe ticket <creator> to notifications not working | Active | Normal | Feature request | 8.x-1.x-dev | Code | 2 | 1 year 3 weeks | 11 years 10 months | |
| TIP : Order of emails matters alot when importing them to support | Active | Normal | Task | 8.x-1.x-dev | Documentation | 1 | 1 year 3 weeks | 11 years 9 months | |
| Customize Client Dropdown Order in Ticket Properties | Active | Normal | Feature request | 8.x-1.x-dev | User interface | 1 | 1 year 3 weeks | 11 years 9 months | |
| Fetch actual username if LDAP module enabled | Active | Normal | Feature request | 8.x-1.x-dev | Code | 1 | 1 year 3 weeks | 11 years 8 months | |
| When a ticket is closed, how can I do to not let to write new comments? | Active | Normal | Feature request | 8.x-1.x-dev | Documentation | 9 | 1 year 3 weeks | 13 years 1 month | |
| Assign more than one user to a ticket | Active | Normal | Feature request | 8.x-1.x-dev | Miscellaneous | 10 | 1 year 3 weeks | 14 years 7 months | |
| Tweak interface for single client setups | Active | Normal | Feature request | 8.x-1.x-dev | Code | 3 | 1 year 3 weeks | 11 years 6 months | |
| Level 2 Assignments Make Content Invisible | Active | Normal | Support request | 8.x-1.x-dev | Code | 4 | 1 year 3 weeks | 11 years 2 months | |
| Add Date Created field to report | Active | Normal | Feature request | 8.x-1.x-dev | User interface | 1 | 1 year 3 weeks | 11 years 2 months | |
| Multiple Clients / Roles / Permissions | Active | Normal | Feature request | 8.x-1.x-dev | Miscellaneous | 7 | 1 year 3 weeks | 11 years 2 months | |
| Is there a way to remove the New state (or set Active as the default)? | Active | Normal | Feature request | 8.x-1.x-dev | User interface | 4 | 1 year 3 weeks | 12 years 3 months | |
| suggest similar tickets | Active | Normal | Feature request | 8.x-1.x-dev | User interface | 1 | 1 year 3 weeks | 11 years 3 weeks | |
| User Agent reporting | Active | Normal | Feature request | 8.x-1.x-dev | Miscellaneous | 1 | 1 year 3 weeks | 10 years 11 months | |
| assigning access permissions by user reference rather than roles | Active | Major | Feature request | 8.x-1.x-dev | Code | 5 | 1 year 3 weeks | 11 years 2 weeks | |
| Does Support Ticketing System work with OG? | Active | Normal | Support request | 8.x-1.x-dev | Documentation | 9 | 1 year 3 weeks | 12 years 10 months | |
| Create User when Submitting Ticket (Exactly what I want) | Active | Normal | Support request | 8.x-1.x-dev | Miscellaneous | 7 | 1 year 3 weeks | 11 years 2 months | |
| Use full name instead of username in ticket creation? | Active | Normal | Support request | 8.x-1.x-dev | User interface | 2 | 1 year 3 weeks | 10 years 6 months | |
| No emails are being send for subscribed users. | Active | Major | Support request | 8.x-1.x-dev | Code | 4 | 1 year 3 weeks | 10 years 5 months | |
| Pre-defined responses (macros) | Active | Normal | Feature request | 8.x-1.x-dev | Code | 1 | 1 year 3 weeks | 10 years 4 months | |
| Pop out attached images? | Active | Normal | Support request | 8.x-1.x-dev | User interface | 1 | 1 year 3 weeks | 10 years 3 months | |
| Assigned for many users and other helpers | Active | Normal | Feature request | 8.x-1.x-dev | Code | 3 | 1 year 3 weeks | 10 years 2 months | |
| Would the assigned/responsible user see the ticket's evolution through comments? | Active | Major | Bug report | 8.x-1.x-dev | Code | 2 | 1 year 3 weeks | danilocgsilva | 10 years 8 months |
| Automated first response | Active | Normal | Feature request | 8.x-1.x-dev | Code | 1 | 1 year 3 weeks | 1 year 3 weeks | |
| Users can't access a full list of all the opened tickets | Active | Normal | Feature request | 8.x-1.x-dev | Code | 44 | 1 year 3 weeks | 14 years 9 months | |
| Ability to classify tickets? (e.g. add tags) | Active | Normal | Feature request | 8.x-1.x-dev | User interface | 4 | 1 year 3 weeks | 14 years 5 months | |
| Incoming emails must be sanitized | Active | Normal | Feature request | 8.x-1.x-dev | Code | 3 | 1 year 3 weeks | 9 years 3 months | |
| Chart API will be discontinued | Active | Normal | Support request | 8.x-1.x-dev | Charting | 5 | 1 year 3 weeks | AndersonMendes0 | 9 years 7 months |
| Single inbound email acount for all clients | Active | Normal | Feature request | 8.x-1.x-dev | Code | 14 | 1 year 3 weeks | marco | 11 years 6 months |
| Auto-open closed ticket | Active | Normal | Feature request | 8.x-1.x-dev | Code | 1 | 1 year 3 weeks | 9 years 1 month | |
| Plan report not working | Active | Major | Bug report | 8.x-1.x-dev | Code | 5 | 1 year 3 weeks | 10 years 6 months | |
| Alert Level for minutes and hours, not only Days | Active | Normal | Feature request | 8.x-1.x-dev | Miscellaneous | 5 | 1 year 3 weeks | 10 years 3 weeks | |
| Ticket Assignment Based on Role Permission | Needs review | Normal | Feature request | 8.x-1.x-dev | Code | 14 | 1 year 3 weeks | 12 years 2 months | |
| Introduce substatus to describe state | Active | Normal | Feature request | 8.x-1.x-dev | Code | 5 | 1 year 3 weeks | Jeremy | 10 years 11 months |
| Ticket properties not exposed by inline entity form | Active | Normal | Feature request | 8.x-1.x-dev | Miscellaneous | 2 | 1 year 3 weeks | 8 years 4 months | |
| Attachments from mac mail being saved as noname | Needs work | Normal | Bug report | 8.x-1.x-dev | Code | 24 | 1 year 3 weeks | bdragon | 14 years 2 months |
| Dashboard and block | Active | Normal | Feature request | 8.x-1.x-dev | Code | 2 | 1 year 3 weeks | 8 years 4 months |
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