Dries has approved a new Drupal mail list to be used for working on ways to improve the Drupal user experience. As his email to the Drupal-develop list explains:
Everything that has to do with "user experience" is considered relevant, including (but not limited to) usability, documentation, and localization. . . . The drupal-user mailing list will be less technical and offers a home for non-programmers willing to contribute to Drupal development.
Note that support questions should still go to the Drupal-support list.