After installing the latest module I got the following error when backup up to email.
How to solve this?

FastCGI Error
The FastCGI Handler was unable to process the request.

Error Details:

* The FastCGI process exceeded configured request timeout
* Error Number: 258 (0x80070102).
* Error Description: The wait operation timed out.

HTTP Error 500 - Server Error.
Internet Information Services (IIS)


justme2013’s picture


Tried several other possibilities but do not understand the problem at all ...
I can do a manual backup and also a scheduled backup but never with destination to my email account. Any suggestions how to get on with this?

ronan’s picture

Well it says it's a timeout. Can you try increasing your timeout value? I'm not familiar with the best way to do this with FastCGI/IIS so you may have to contact your host for more info. If your backups are larger than say 5-10mb then email's not the best mechanism to send anyway. You should try FTP or Amazon S3 for offsite backups.

ronan’s picture

Status: Active » Closed (won't fix)

Closing this in to clean up old tickets. Please reopen if it's still applicable.

justme2013’s picture

Issue summary: View changes