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By Julien PHAM on
Hi,
I need your advice. I would like to add a technical support to my website, somewhere where users can post bugs, feedbacks, and also somewhere where the technical support staff can post things about website improvements, new modules installed, and everything technical.
What's the best way to do this?
Thanks
Comments
Forum?
Would a "tech support" forum section do the job? Something similar like it is setup here with different subcategories.
Perhaps, I'm unsure, I would
Perhaps, I'm unsure, I would like also that the tech support staff can post some informations users will be able to see at a glance... perhaps a CCK node then...
Why not a technical support forum... I have to think about it...
If you have a small number
If you have a small number of FAQs then you could possibly get the tech support staff to pin important postings to the top of the list.
Or perhaps I could create a
Or perhaps I could create a forum where only the technical support staff can post... and an other one where the users can post bugs or suggestions...