When Voiding a Transaction Doesn't Specify which Transaction [#2841148]

When voiding a transaction it doesn't automatically void the transaction specified in the POS, instead the terminal asks which transaction to void. I'd imagine this should be automatic and just use the transaction id passed to the terminal.

Comments

Comment #1

4 January 2017 at 21:44

TimRutherford created an issue. See original summary.

Comment #2

travis-bradbury CreditAttribution: travis-bradbury at Acro Commerce commented 16 January 2017 at 18:39

It looks like if you choose a different transaction to void at the terminal, neither Paymentree itself nor commerce_pos knows which transaction was actually voided - so the intended transaction is voided as per Commerce POS and the Paymentree history, but the actual voided transaction may differ.

Comment #3

travis-bradbury CreditAttribution: travis-bradbury at Acro Commerce commented 18 January 2017 at 21:56

Assigned:

Unassigned

» travis-bradbury

We've been in touch with Paymentree and it looks like the transaction search menu is the expected behavior on the iCT250.

Comment #4

travis-bradbury CreditAttribution: travis-bradbury at Acro Commerce commented 1 February 2017 at 19:42

Another update:

Paymentree is looking at the issue with us so we should have a way to identify the correct transaction to void at some point. In the mean time, we're looking for ways to help the user identify the appropriate transaction in the terminal's list.