By cparecki on

Hello,

Please let me know if you know how to solve the issue below. I have reverted back to previous versions (daily and weekly) and still having a problem. Bluehost is the host and they are unable to help me figure out the issue.

Internal Server Error:
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, webmaster@---.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

⋅ Categories: Drupal 7.x

Comments

Jaypan’s picture

Jaypan commented

You need to look at the PHP and Apache error logs. Bluehost will likely have to help you with those.

cparecki’s picture

cparecki commented

Thank you for your reply, I have talked to 4-5 people at Bluehost with no luck.

These are the red errors:

Account
The “Account” restore module has been skipped because it was disabled by request.

Failed to unlink “/home/.../public_html/sites/default/.htaccess”: Permission denied. at /usr/local/cpanel/Whostmgr/Accounts/Unsuspend/Htaccess.pm line 29.

and many more.

Please let me know if you have any ideas. Thank you!

cparecki’s picture

cparecki commented

Error on public_html/includes/token.inc on line 223 and public_html/includes/token.inc on line 221

Jaypan’s picture

Jaypan commented

I've never seen a 500 error that didn't give an indication as to what it is in the PHP or Apache logs. If bluehost is telling you that they aren't seeing anything, they are useless.

Unfortunately, it's impossible to help without knowing what the error is. 500 errors can be pretty much anything.

What did you change before this that suddenly made it happen?

cparecki’s picture

cparecki commented

I tried to get the bootstrap theme and since that did not work a bootstrap module working in Drupal. The problem now is that I did a Legacy Restore Backup daily and weekly and I think it reset the htaccess or settings.php and I dont know how to connect them with reWrite and all of that. A basic index.html file and a basic .php file works but when the original htaccess file is in there the server is heavily loaded.

mitpatoliya’s picture

mitpatoliya commented

Has that stopped on it's own you have changed any configurations of your site?

500 is very generic so you will have to follow standard troubleshooting steps to figure out exact reason. Specifying answer to above question will narrow down possibilities to great extend.