I know 6.x-2.9 is older, but the client is very hesitant to upgrade if I don't have to.

They are constantly getting messages from customers seeing the error: "You must enter a valid e-mail address." during checkout. At first we thought it was user error, and there was a space before or after the email, but it's definitely not.

I couldn't find ANY information on this error, but it happens constantly.

The site is on PHP 5.5, MySQL 5.5, and is running Varnish 3.x if that might be causing it.

It's nearly impossible to troubleshoot, because customers tell us of the error, and then we try their email address, and of course, it works perfectly, but it happens way too much for them all to be simply mistyping their email, especially since some of them try 2-3 email addresses and still get the error.

Is there something known about this that is in a patch I'm unable to find? The closest thing I could find was https://www.drupal.org/node/1595330, but that seems like a different issue.

Comments

haysuess created an issue. See original summary.

TR’s picture

TR CreditAttribution: TR commented
Status: Active » Closed (outdated)

As of February 2016, Drupal 6 / Ubercart 2 is not supported.

haysuess’s picture

haysuess CreditAttribution: haysuess commented

I'm aware, but upgrading this site is not an option because of so many custom modules, non-existent in D7 modules, and budget issues, so I was hoping there was an easy answer or inkling of where to look from someone intimately familiar with Ubercarts code.

I'm leaning towards it having to do with Varnish, because cron is set to run every 1 hour, and it seems like these errors pop up within an hour of each other, so the cron/cache clear fixes whatever is happening.