I am working on testing the commerce functionality (checkout and payment), and found a problem in the procedure of Checkout and Payment.

– The Payment is NOT charged if the Checkout is processed smoothly and correctly.

– If I make a mistake on checkout page, such as forgetting the ZIP code, or CITY, the checkout page is refreshed with a Warning message. Then I input the zip code or city name, and finish the process of checkout. The payment is charged correctly in this case.

This weird bug totally frustrated me.

Modules I installed:

  • Commerce 7.x-1.11
  • Cart (commerce_cart)
  • Checkout (commerce_checkout)
  • Card on File (commerce_cardonfile)
  • Commerce Express Checkout (commerce_express_checkout) // Using this for Express Checkout
  • Order (commerce_order)
  • Customer (commerce_customer)
  • Payment (commerce_payment)
  • Payment Method Example (commerce_payment_example) // Using this as payment method
  • Product (commerce_product)
  • Price (commerce_price)
  • Product Reference (commerce_product_reference)
  • Commerce License (commerce_license)
CommentFileSizeAuthor
orders-list.JPG59.67 KBGung Wang
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Comments

Gung Wang created an issue. See original summary.

Gung Wang’s picture

Gung Wang CreditAttribution: Gung Wang commented

Tried to place many orders to test the checkout:

1473	April 5, 2016 - 2:08pm	b1		Visitor (not verified)	$49.97 	Pending
1471	April 5, 2016 - 1:15pm	a3		wghappytin+2@...	$49.97 	Pending
1470	April 5, 2016 - 1:11pm	a1		Visitor (not verified)	$49.97 	Pending
1469	April 5, 2016 - 1:08pm	bbb		Visitor (not verified)	$49.97 	Pending
1467	April 5, 2016 - 1:02pm	aaaa		Visitor (not verified)	$49.97 	Pending
1466	April 5, 2016 - 12:12pm	fe		wghappytin+1@...	$49.97 	Pending
1465	April 5, 2016 - 12:10pm	test		Visitor (not verified)	$49.97 	Pending

– The order 1471 and order 1466 are good, and the payments are charged correctly, because of wrong inputs on the submission form.
– All other order payments are NOT charged as the orders are processed smoothly and correctly.

rszrama’s picture

rszrama CreditAttribution: rszrama at Centarro commented
Category: Bug report » Support request
Status: Active » Postponed (maintainer needs more info)

I've never heard of anything like this; are you sure there isn't a conflict in some module you're using? Maybe Commerce Express Checkout?

Gung Wang’s picture

Gung Wang CreditAttribution: Gung Wang commented

I finally figured out the problem:
– There is a bug in the module "Payment Method Example (commerce_payment_example)"
– I disabled the Payment Method, added a new Authorize.net payment method, then the problem is gone.

Don't use the module: Payment Method Example (commerce_payment_example).
Don't use the "Example payment" payment method to test.