On 12-21-15, my GSA stopped working, and began to show "The response from the search service was unreadable. Please try your search again. If the problem persists, please contact us."

Array
(
    [site] => default_collection
    [oe] => utf8
    [ie] => utf8
    [getfields] => *
    [client] => drupal_frontend
    [start] => 0
    [num] => 10
    [filter] => 0
    [q] => nano
    [output] => xml_no_dtd
    [sort] => 
    [access] => p
)

Google Search Appliance - Software Version: 7.4.0.G.86

This is from my IT person:

<133>Jan 13 13:28:49 webvm-dr2 drupal: https://www.domain|1452713329|google_appliance|164.54.48.197|https://www.domain/search/power%2Bsystems|https://www.domain/search|0|view reproduction|Search for power systems produced error: { Opening and ending tag mismatch: meta line 8 and head#012, Opening and ending tag mismatch: img line 24 and a#012, Opening and ending tag mismatch: hr line 68 and td#012, Opening and ending tag mismatch: td line 67 and tr#012, Opening and ending tag mismatch: tr line 66 and table#012, Opening and ending tag mismatch: table line 65 and td#012, Opening and ending tag mismatch: td line 19 and tr#012, Opening and ending tag mismatch: tr line 18 and table#012, Opening and ending tag mismatch: table line 17 and body#012, Opening and ending tag mismatch: body line 16 and html#012, Premature end of data in tag head line 7#012, Premature end of data in tag html line 2#012 } DRUPAL

Any suggestions of what it might be? I did not make any changes to the settings of the module.

Comments

kellyimagined created an issue. See original summary.

iamEAP’s picture

Hey @kellyimagined,

Looks like the GSA is returning an HTML response (possibly a human-readable error message) rather than the expected XML response.

What happens when you go directly to this page (replacing the domain/host of the GSA with your actual GSA): http://your-gsa.domain.com/search?site=default_collection&client=default...

kellyimagined’s picture

@iamEAP,
Thank you for the quick response, when I go to the gsa dirrect it works. We found the route cause was that someone changed the the network routing without notice and we needed a static ip for the gsa.

Thank you for the help.

iamEAP’s picture

Status: Active » Closed (fixed)

No problem! Closing...