I have a multi-page webform using version 7.x-4.12. I have a few users reporting that when they complete the form and press the preview button, that they are re-directed to the start of the form and all their input is deleted. The issue occurred before and after my update to 7.x-4.12. I did a normal module upgrade through the UI. The issue is still happening, and one of the users has tried with multiple browsers.

I'm not sure where to go from here to try to diagnose or fix this. Any advice is appreciated.

UPDATE: I checked the error logs on the server and didn't get anything meaningful from there and no errors recently.

In looking at the logs, I can see sessions getting opened and closed for both of the users.

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Nkendall created an issue. See original summary.

Nkendall’s picture

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Nkendall’s picture

Title: Webform fails for some users: when preview button is clicked webform deletes all entries and starts at the beginning of the form » How to debug when webform fails for some users: when preview button is clicked webform deletes all entries and starts at the beginning of the form
Nkendall’s picture

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Issue summary: View changes
Nkendall’s picture

Category: Bug report » Support request
Nkendall’s picture

Title: How to debug when webform fails for some users: when preview button is clicked webform deletes all entries and starts at the beginning of the form » Webform fails on preview with 403 error in console.
DanChadwick’s picture

Status: Active » Fixed

Only you can debug this, which will be difficult since it happens infrequently. You might add some logging code to help you detect what's happening.

Status: Fixed » Closed (fixed)

Automatically closed - issue fixed for 2 weeks with no activity.