I have a site which has around 600 users.

Some people are saying that they can't log in to the site, when I use their username and password I can get access but no matter what they do they can not log in.

Does anybody have any ideas how this can be the case?

Many thanks.

Comments

VM’s picture

clear your sessions table (this will log all users out of the site.)
Have users clear their browser cookies.

test.

if the above does not work you will need your users to provide more information on what is happening. error? returned to a blank login form? other?

noovocreative’s picture

It was basically reacting as if they entered the wrong username.

This wasnt just a one off user, but many.

Once I deleted there account and started again they logged in fine.

mojtabasko’s picture

Have users clear their browser cookies.

test.

if the above does not work you will need your users to provide more information on what is happening. error? returned to a blank login form? other?
Some people are saying that they can't log in to the site, when I use their username and password I can get access but no matter what they do they can not log in.
http://mobotak.com

noovocreative’s picture

It just returns to the log in screen with a red box over the username.