Support for Drupal 7 is ending on 5 January 2025—it’s time to migrate to Drupal 10! Learn about the many benefits of Drupal 10 and find migration tools in our resource center.Title: Getting Support
Section: Final Thoughts
File name: thoughts-support.txt
Covers: Getting support, paid and unpaid, forums, stack exchange, IRC, issues
Attribution
See https://userguide_new-drupal.dev.devdrupal.org/guidelines/guidelines.htm...
[Fill in!]
Written by https://www.drupal.org/u/jhodgdon[Jennifer Hodgdon].
Checklist for this phase
- Does it follow the template?
- Have the comments and placeholder text been removed from the template?
- Is everything the topic was supposed to cover included, and nothing extra?
- If there are @todo notes, are they clear?
- If there are images included, do they include instructions for how to redo them in a comment? (Note: Screenshots do not need to be perfect. Just make a rough cut.)
- Is attribution provided?
| Comment | File | Size | Author |
|---|---|---|---|
| #5 | thoughts-support.txt | 2.1 KB | jhodgdon |
Comments
Comment #1
jhodgdonSummary update
Comment #2
jhodgdonI'll take this one...
Comment #3
jhodgdonHow's this?
Comment #4
eojthebraveThis page seems like it may be a common one for someone to end up on when they've encountered a bug, or a security issue, with their Drupal site. They go looking for help, so the end up on the "Where do I get support" page in the manual. This currently links to thoughts-connecting which might eventually get someone to figure out that they can file an issue if they make it far enough into that page to find the section on issues, and then take that understanding far enough to realize that means they should file an issue. Anyway, I'm kind of wondering if it would be good to provide some information either here or on thoughts-connecting that says, "If you think you've found a bug or security issue you can report it." And maybe a link to this page https://www.drupal.org/node/314185
Thoughts? Am I overthinking what someone might be trying to accomplish when they land on this page?
Comment #5
jhodgdonThat sounds like a good idea. I added a separate section to thoughts-connecting on #2541592: Write thoughts-connecting.txt about reporting problems, and added a specific mention here about both support request issues and reporting problems.
Comment #7
eojthebraveNice. I like this much better now. Thanks for adding the bit about reporting bugs. Committing this now.