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I have used webhostingpad.com's service since 1 month ago. They have 30 day money back guarantee. For me, it's 04/05/08 and today is 29/04/08.
I have found my data folder had been deleted 2 days ago. I lost 32GB. :-(
I asked my lost data recovery or if not I want to refund money back including my domain registration fee because their fault not mine.(For their domain refund policy, They will charge $14.95 per 1 year. For me it's about $30, and I will receive $60 except $30 because I have purchased 2 years's product.
My 1st ticket : 28 Apr 04:30AM --> This was closed without reply at 28 Apr 06:12AM.
My 2nd ticket : 28 Apr 07:03AM --> forward to admin at 28 Apr 08:22AM.
They didn't answer until 29 Apr 03:00AM. I posted 3rd ticket.
My 3nd ticket : 29 Apr 03:26AM. --> forward to admin again at 29 Apr 03:38AM.
It's 29 Apr 04:40AM by server time. Until now I don't have any answer.
I think they don't have any backup data.
What should I do? Do I request my money back(about $60) except 2 years Domain fee($14.95 x2)???
Please give me some advice on this issue. Thank you.