Fatal error: require_once(): Failed opening required '/.../sites/all/modules/password_policy/plugins/export_ui/password_policy.inc' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /.../sites/all/modules/ctools/includes/plugins.inc on line 475 [#2466829]

When updating to the latest 7.x-1.x-dev 2015-Apr-04, I'm getting this bad WSOD fatal error:

Fatal error: require_once(): Failed opening required '/.../sites/all/modules/password_policy/plugins/export_ui/password_policy.inc' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /.../sites/all/modules/ctools/includes/plugins.inc on line 475

This makes it impossible to get the password_policy AND ctools security updates.

password_policy-7.x-1.x-dev 2015-Apr-04
ctools-7.x-1.7

Comments

Comment #1

deanflory CreditAttribution: deanflory commented 7 April 2015 at 15:43

Issue summary:

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Comment #2

deanflory CreditAttribution: deanflory commented 7 April 2015 at 15:44

Issue summary:

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Comment #3

deanflory CreditAttribution: deanflory commented 7 April 2015 at 15:46

Issue summary:

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Comment #4

AohRveTPV CreditAttribution: AohRveTPV commented 7 April 2015 at 16:44

Those are 7.x-2.x paths in the error message. One way to produce this error is to install 7.x-2.x but switch to 7.x-1.x without uninstalling. Then 7.x-2.x entries are left in the registry, but the files are not there to be found.

If it is the case that you installed 7.x-1.x after installing 7.x-2.x, a clean solution is to:
1. Put the site into maintenance mode.
2. Replace the password_policy directory with 7.x-2.x files.
3. Disable and uninstall the module.
4. Re-install 7.x-1.x. 7.x-1.x will have to be reconfigured as some of its configuration will have been deleted.
5. Take the site out of maintenance mode.