No option to add file [#2464617]

I am still having the same issue, even after updating out site to version 7.x-2.33, that on a document page when I click on "Add File" and the screen pops up to select a file there is no way to select a file from a hard drive. See the attached screen shot. On the "Upload" tab all I get is a Next button and text that tells me the size and types of files that can be uploaded. Clicking on Next just makes the text turn to red because no file is selected. But as you can see there is no way to select a file. Thanks for any help.

Comment	File	Size	Author
	File Upload Error - Apr02.jpg	525.52 KB	gmcusbert

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Comments

Comment #1

hefox CreditAttribution: hefox commented 6 April 2015 at 17:59

Status:

Active

» Postponed (maintainer needs more info)

Have you ever had oa_plupload/open atrium multi media app installed and did you remove it without uninstalling it?

Comment #2

gmcusbert CreditAttribution: gmcusbert commented 10 April 2015 at 16:01

I did have the "Open Atrium MultiUpload" app enabled, but have since disabled it and then uninstalled the app. It didn't make any difference, still don't get a browse option to select a file to upload from local computer.

I've accessed it on multiple computers and using different browsers, same thing, no option to select a file to upload.

A related thing is that I've added a couple of folders, which it allows me to do but they don't show up on the page, although looking at the "Recent Documents" widget shows those folder names.

Comment #3

mpotter CreditAttribution: mpotter commented 10 April 2015 at 18:12

If the files do not show on the page, edit the Section node and make sure it has the Menu Link enabled with a Parent of "". This is done by default for most new sections but there was a bug in the past releases for sections created via the Site Map that caused it to use a Main Menu parent instead of the Group Menu.

Comment #4

gmcusbert CreditAttribution: gmcusbert commented 10 April 2015 at 21:32

That worked to get the folders to show up on the page, thanks. I still cannot add files though, same issue that when I click "add file" and the windows pops up under the Upload option there is no "browse" button so no way to find a file on the local computer to upload. I can, however, upload an image when I add a user because there is a browse button on that screen that allows me to locate a file on my computer. The only difference being that to add a file under the "user" there is no popup window.

Comment #5

hefox CreditAttribution: hefox commented 15 April 2015 at 18:22

My suggestion is to reinstall multiple upload then fully uninstall it -- including plupload, mulitform, media_multiselect. What you describes sounds very similar to what happens when I install it on my local app, then rebuild my local /sans/ the multiple upload app.