Ubecart puts items in 2 boxes instead of 1 box [#2438043]

Comment	File	Size	Author
#9	shipping-settings-photoshop-ups.jpg	489.85 KB	thaistore

Comment #1

TR CreditAttribution: TR commented 25 February 2015 at 23:26

Category:	Bug report	» Support request
Priority:	Critical	» Normal
Status:	Active	» Fixed

Make sure you are using the all-in-one packaging strategy and make sure that the package quantity is set to a reasonable number for each product.

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Comment #2

thaistore CreditAttribution: thaistore commented 26 February 2015 at 06:13

the quantity I dont know where to set, I use Drupal 6

all in one is set properly from beginning of the site launch

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Comment #3

thaistore CreditAttribution: thaistore commented 26 February 2015 at 05:42

Status:

Fixed

» Active

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Comment #4

TR CreditAttribution: TR commented 26 February 2015 at 21:26

Status:

Active

» Fixed

node/%/edit

"Maximum package quantity:
At most, how many of these items can fit in your largest box? Orders that exceed this value will be split into multiple packages when retrieving shipping quotes."

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Comment #5

thaistore CreditAttribution: thaistore commented 28 February 2015 at 11:32

Maximum quantity package is set for all products to 50

I updated the site to latest versions, all modules, including ubercart, still the same problem

if I add one item even lets say 200 pieces, i get one package

200 x item 1
1x item 2

still one package

as soon as I add 3 items to cart I get 2 boxes

this does not make sense

I can order 300 items of one item, everything will go in 1 box

but if I order three different products, I always get 2 boxes....

I never got 3 boxes for some reason, even if i order like 2000 pieces of same item

Please help, this is really critical

Where seems to be the problem?

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Comment #7

TR CreditAttribution: TR commented 28 February 2015 at 23:16

Priority:

Critical

» Normal

Support requests are *never* critical. Please read the issue queue handbook, link can be found below.

"I updated the site to latest versions, all modules, including ubercart, still the same problem"

It is not a bug - it is your configuration. Version doesn't make a difference.

Ubercart doesn't put things in packages. Rather, shipping quotes modules determine their quotes based on how many boxes they think the order needs. Each shipping quotes module does it differently. You haven't mentioned which one you use, or specified what settings you're using for that module (including the per-product settings like package quantity and item weight.) You haven't provided debugging output from the shipping module - that would make it obvious what information you're using for the quote and would probably make it obvious where the problem is. You haven't even said how you know its using 2 packages instead of 1. Perhaps a weight that is set too high, or a dimension that is too large, or one is a small package and the other is an envelope, etc. Perhaps you have contributed modules which affect the quote process. These are things that *you* have to look at.

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Comment #8

TR CreditAttribution: TR commented 28 February 2015 at 23:24

Status:

Active

» Postponed (maintainer needs more info)

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Comment #9

thaistore CreditAttribution: thaistore commented 1 March 2015 at 09:54

File	Size
shipping-settings-photoshop-ups.jpg	489.85 KB

Thank you for reply

We use UPS shipping module, only UPS

I am attaching screenshots of all the settings

I don't know how to do a debug of shipping module

I put all the setting in Photoshop jpeg file

attached below, if I missed something I can add more

I was thinking that the problem is becaue we use small packages, will a big package fix things? But maybe the shipping would be more expensive if we use big box?

We sell jewelry, so everything fits in one box always, but Drupal always uses two boxes

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Comment #10

thaistore CreditAttribution: thaistore commented 5 March 2015 at 23:42

any updates; i send you all the info in screenshot, can you help me, you are the one who made the module right?

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Comment #11

thaistore CreditAttribution: thaistore commented 5 March 2015 at 23:43

Priority:

Normal

» Major

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Comment #12

thaistore CreditAttribution: thaistore commented 7 March 2015 at 13:07

Priority:

Major

» Critical

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Comment #13

TR CreditAttribution: TR commented 7 March 2015 at 19:59

Priority:

Critical

» Normal

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Comment #14

thaistore CreditAttribution: thaistore commented 10 March 2015 at 02:26

Any updates? Do you need more info from me? I send you screenshot with all the settings

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Comment #15

thaistore CreditAttribution: thaistore commented 13 March 2015 at 23:38

can somebody tell me if my question will be answered ever in the future?

Maybe just tell me if you dont know developer?

I think you should know what is going on because you made the module, and just tell us that you cant fix it so I can finally give answer to my client!

It has been now 2 weeks already,

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Comment #16

TR CreditAttribution: TR commented 14 March 2015 at 07:20

Status:

Postponed (maintainer needs more info)

» Closed (fixed)

It's your configuration, not a bug. If you follow my suggestions above you should be able to find out what is causing this. In particular, look at the debug output like I said.

I am closing this issue. The Ubercart issue queue is meant for bugs and feature requests, not support. This is explained quite clearly on the page where you create a new issue. Please do not reopen this again, as I am not going to volunteer to do the work that YOU are getting paid for.

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Comment #17

thaistore CreditAttribution: thaistore commented 15 March 2015 at 11:36

you know what, you are a weirdo

why is then a support request in the dropdown menu?

THis is just a proof you are clueless about this problem and that it is a real but

It took me like 30 minutes to take all screenshots, put them in photoshop etc, and you did not even bother answering so I had to create another thread to beg you to reply here??

Why you asked me to send you more info about the issue (maintainer needs more info)

and you just left me hanging hoping the issue will go away

it is always this ubercart that is causeing problem

and now I have to hire some indian and give him access to my database and site, yeah very safe......

thanks for nothing.....
next time just say, i wont help you because i need money and honestly I am clueless about it