Using PayPal website payments pro as default credit card gateway and am seeing a strange error that has occurred 4 times over the past week and 8 times over the past 30 days.
Error 15005 is returned several times, and then the payment is processed successfully.
Error codes

I have no idea why or how this is happening and if it is even something to worry about, since the payment does get processed. But figured I should report the behavior.

CommentFileSizeAuthor
error-15005.jpg43.88 KBbkeller
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Comments

TR’s picture

TR CreditAttribution: TR commented
Category: Bug report » Feature request
Issue tags: -Paypal WPP

Error 15005 is a PayPal response code. Ubercart is just telling you what PayPal said in response to the charge request.

PayPal docs say:
15005: Processor Decline. This transaction cannot be processed. The transaction was declined by the issuing bank, not PayPal. The merchant should attempt another card.

Sounds like either a real problem with the card, or a problem with the communication between PayPal and the issuing bank.

Have you talked to PayPal about this? They can look up specific transactions for you ...

TR’s picture

TR CreditAttribution: TR commented
Category: Feature request » Support request

Meant to change it to support request ...

TR’s picture

TR CreditAttribution: TR commented
Status: Active » Postponed (maintainer needs more info)
bkeller’s picture

bkeller CreditAttribution: bkeller commented

I'm still waiting for the site owner to get me the PayPal transaction codes so that I can submit it to PayPal for review. I did look up the PayPal error code, which is why it seemed odd to me that it would return that code multiple times, and then complete successfully.

From your comments it seems that Ubercart is just submitting the CC info once, and PayPal is returning the three errors and then the success status?

longwave’s picture

longwave
he/him
Primary language English
Location UK
CreditAttribution: longwave commented

The differing timestamps suggest the user made four separate attempts at checkout. Perhaps on the last attempt they tried a different card, and that one was finally accepted.

I am not sure there is anything to worry about here. This is expected behaviour when a card is declined.

bkeller’s picture

bkeller CreditAttribution: bkeller commented

I went back and looked at some of the other instances and they also have one to two minutes between the transactions. I guess I thought there was something odd going on because there were several that produced three errors and then succeeded, all in a matter of three to four minutes.
I'm still waiting for the site owner to provide PayPal transaction details so that I can confirm with PayPal what occurred on their end.
In any case, it doesn't appear to be an Ubercart issue, so feel free to close this issue. If I ever find anything out from PayPal, I'll post an update for posterity.

Thanks for the replies and attention to my non-issue!

longwave’s picture

longwave
he/him
Primary language English
Location UK
CreditAttribution: longwave commented
Status: Postponed (maintainer needs more info) » Fixed
bkeller’s picture

bkeller CreditAttribution: bkeller commented

So it turns out that longwave was correct, and this was just a coincidental run of customers entering bad CC info. PayPal was able to verify that the transactions were denied, mostly due to incorrect CVV entries.
Silly customers...

~Move along - nothing to see here ~

bkeller’s picture

bkeller CreditAttribution: bkeller commented
Status: Fixed » Closed (works as designed)