I am working on a Drupal 6 website that uses Ubercart to offer file downloads.

Each product has an image attached to it. The user can then either download the image as a printed item or a file download. (The options are attributes).

I have followed the instructions in this tutorial very carefully. Despite this, when my users order a product and go to the file tab on their user profile, it says:
No downloads found

After reading several supports threads on the issues, it seems the problem is with conditional actions. I've tried following the instructions in this thread, but it's not working. This video is supposed to explain everything but it is no longer online.

Is there are solution to this?

Comments

TR’s picture

TR CreditAttribution: TR commented
Status: Active » Fixed

File downloads are made available by default when the order status is changed to payment received. You should check the status of those orders, and inspect your conditional actions to make sure there aren't modifications or additions that might be interfering with the default action. Also make sure you've associated the download with the correct SKU on the product - see the features tab on the node edit page for your product.

I strongly recommend using Drupal 7 for any new development - D6 will not be supported for much longer.

If you need further help please use the forums at ubercart.org for support questions.

Status: Fixed » Closed (fixed)

Automatically closed - issue fixed for 2 weeks with no activity.