Support for Drupal 7 is ending on 5 January 2025—it’s time to migrate to Drupal 10! Learn about the many benefits of Drupal 10 and find migration tools in our resource center.During usability study of Acquia Network, requiring the installation of the Acquia Network Connector (ANC) module site experienced failure in connecting with login information. Multiple attempts to connect failed and had to resort to manual installation using generated key.
Using keys allowed access to the administration interface of the ANC modules but the site was never able to connect to Acquia. Found information in the documentation suggesting that Chron must be run in order to connect to Acquia. Attempted to run chron. Chron failed twice before finally manually completing.
Ran update.php to make sure the database was up to date and the module failed. Massive errors (sorry don't have screencapture) and then ANC modules disappear from the administrative interface. ANC modules no longer listed in module listing following the errors. Removed the module files from the server and ran update. No errors and update ran fine.
Tried to reinstall the modules, but could not get the modules to show up in the modules admin view. Tried running chron and update to get the modules to show, but nothing could get them reinstate themselves in the module admin interface. Ran out of ideas and time for the usability test and closed out the attempt.
Now going back to see if I can reinstall and connect.
Comments
Comment #1
dboegerFollow up to the original post. I was able to go back to the site and get the modules to show up. I am still not able to get the site to connect to Acquia. In the Acquia management I modified the name of the subscription to see if a change would trigger the connection. The name was changed in the Acquia network with no problem. I went back to my site http://www.datadiverz.net and tried to access the modules. When I clicked on the module from the Admin dropdown, I was given a white screen with the following error message:
"Fatal error: require_once() [function.require]: Failed opening required 'sites/all/modules/acquia_connector/acquia_agent/acquia_agent.pages.inc' (include_path='.:/usr/lib/php:/usr/local/lib/php') in /home/mmassive/public_html/idiver/dd/includes/menu.inc on line 348"
I am able to go back in the browser history and view the previous page but any attempt to access the module through the site configuration menu produces the white screen and error message.
The logs give me the following information regarding actions taken during the attempts to view the module interface
This is the list of log items
When I return the module management page (admin/build/modules) the ANC modules are not available.
Tried clearing cache, running chron, running update.php, nothing regenerates the access to the ANC modules.
Comment #2
coltraneHow do you manage the files on your host? Do you upload through SFTP? If so can you confirm all of the Acquia Network Connector files are present on the host? Can you also confirm if the files are set to be readable by the web server?
Comment #3
coltraneAny more information you can provide here?
Comment #4
irek02 CreditAttribution: irek02 at Acquia commented