Feedback module problem.

By roma on 5 Mar 2005 at 12:15 UTC

I recently just installed Feedback.module (CVS i think), but it seems like it wont work. I get this message:

The form could not be processed due to the following errors:
Error: E-Mail address error:
SMTP Info:Invalid E-mail address structure

Can someone tell me, where to change SMTP....is it on the config file or..??

/roma

Comments

Did you set the default

Mad Maks commented 5 March 2005 at 12:36

Did you set the default email address on the feedback settings page?

Im not sure where to do it.

roma commented 10 March 2005 at 21:46

Im not sure where to do it.

is it in the file or in the system. I mean....is it on the feedback.module file or admin > settings > feedback

Because i only did changed it in the system.

beside, dont you think it may be a internal problem ? because im not hosting my site though

Mad Maks commented 12 March 2005 at 10:26

/admin/settings/feedback

you have a field with Default Email Address.

succes

re

roma commented 13 March 2005 at 01:51

thanks, i did know that :D

/roma

Validation

kbahey commented 12 March 2005 at 13:16

Hi.

I am the author of this module.

You have to configure it the way Mad Maks said.

Also, in the settings, you have several checkboxes. Look at the one that says: Validate Sender's Email Address. If it is enabled, feedback will try to validate the sender's email address using the SMTP server.

This may not work for some installations and hosting environments. Try turning it off and see what happens.
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thanx

roma commented 13 March 2005 at 01:51

Thank you, i've tried that, and it seems to be working. Al though, i also need to know, where can "reset" the feedback module. Because it seems like, when i delete my feedback modul from the module directory and copy a new and fresh feedback.module into the folder, it seems like its using the old configuration. And i think thats is whats causing the problem.

When i said i tried it, i was triyin on my other page.

thanks
/roma

The variable table

kbahey commented 13 March 2005 at 03:28

The variable table holds parameters for many many modules, including the feedback module.

Disabling the module (any module, not just feedback) does NOT reset the values in the database. This is a Drupal design thing.

All the variables for feedback are called feedback_something. You can check what they are set to by using the SQL command
select * from variable where name like 'feedback%';

Or delete them using:
delete from variable where name like 'feedback%';
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Thank u very much

roma commented 13 March 2005 at 09:50

Hi,

yes it seems like its worked. It just needed to reset the feedback module, and now im back on track again. Thanks to you! ;)

for users:
problem:
feedback module didnt work, but did show me this message:
The form could not be processed due to the following errors:
Error: E-Mail address error:
SMTP Info:Invalid E-mail address structure

solution:
Under, admin>settings>feedback, untick the second last box (validate sender email) or reset your feedback modul by using this command in SQL:
delete from variable where name like 'feedback%';
and then try to untick the box mentioned above.

that should work!

/roma

To avoid confusion

kbahey commented 13 March 2005 at 16:58

Just to avoid confusion for the rest of the readers here:

Under, admin>settings>feedback, untick the second last box (validate sender email) or reset your feedback modul by using this command in SQL:
delete from variable where name like 'feedback%';
and then try to untick the box mentioned above.

Remember that the DELETE SQL statement will wipe out ALL paremeters for feedback. It is important to reconfigure and Save the parameters again after this step, otherwise one will get defaults again.
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Personal: Baheyeldin.com

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Drupal performance tuning and optimization, hosting, development, and consulting: 2bits.com, Inc. and Twitter at: @2bits
Personal blog: Ba

Problem using feedback module

Ken Watts commented 28 September 2006 at 23:08

I'm sure I must just be dense or something, but I just installed the feedback module, and when I go to administration/settings/feedback the page has nothing on it but an opportunity to add more feedback pages.

There is no second last box, or anywhere to set default emails or anything else.

The add page doesn't have these setting either, including the one about checking email servers.

I must have overlooked something ridiculously obvious, but I can't imagine what it could be.

Does anyone have a clue what I'm doing wrong?

Thanks.