Changing Ticket Status Via Email

Nope, this is not currently possible. Leaving open as a feature request.

I've been working on bugzilla style @-commands for support.module as a Tag1 internal project.

Here's the current state of the patch, which I will review with Jeremy.

Of course, I *just* missed all the changes Jeremy was making in support_timer today, so I already need to reroll. ;)

Thanks! Patch committed:
http://drupal.org/cvs?commit=473632
http://drupal.org/cvs?commit=473628

This new feature/module needs to be documented. Perhaps as an update to MAIL.txt, at minimum simply listing all tokens that can be updated via email, as well as a couple of examples? Also, please provide an inline example of how to update the ticket status via email with this new module, the original request of this ticket.

* Disable @client because the rest of the system doesn't cope with it well.
* Add @status as a synonym of @state because I'm sure it will be typoed that way a lot.
* Add more access checks to match the form version. (missed the conditional display stuff on the form)
* Add "unassign" / "unassigned" to @assigned.
* Update CHANGELOG.txt / MAIL.txt.

How to update status with this:

With support_mailcmd.module enabled, you can change metadata on the ticket by putting a list of key / value pairs at the top of the email in @key = value format, one per line.

From: reporter@example.com
Subject: Example ticket

@state = resolved

The problem should be fixed now.

This assumes the account associated with the sender of the incoming email has permission to make that change.

Excellent cleanup, thanks!
http://drupal.org/cvs?commit=474360