By ultramarine9 on

Hi,

A few days ago I migrated my site to a new web host. I'm using v. 5.2.

While all pre-migration users had their newsletter subscriptions unchanged and intact, new users were not subscribed. Previously, all registered users to the site were automatically subscribed to the free newsletter. Now there is no "Newsletter" section on the View tab of their My Account page. I asked the web hosting provider but they were stumped.

Any idea on things I should check for this issue?

Thanks.

⋅ Categories: Drupal 5.x

Comments

taslett’s picture

taslett commented

Hi ultramarine9,
Moving to a new host could mean there are differences in the PHP environment.
First off check the status page /admin/reports/status
Then check the Drupal recent logs admin/reports/dblog and find a way to check the PHP error logs on the server.

ultramarine9’s picture

ultramarine9 commented

Thanks, taslett. That's helpful. I will look into that.

ultramarine9’s picture

ultramarine9 commented

Hi again,

I did look into the logs and nothing stood out. Mind you, I'm not knowledgeable about this stuff.

But one thing I did want ask about was roles. When I looked at the permissions for roles for both authenticated users and paid newsletter subscribers, I noticed that the box next to "subscribe to newsletters" in the simplenews module was not checked. This could be very relevant to my current issue.

This seems strange to me but I wasn't sure if this referred to the possibility to subscribe to newsletters or the automatic subscription to all newsletters.

I would like to see what happens if I check the box "subscribe to newsletters" but I am also wary that I may unintentionally make all authenticated users of the site automatic recipients of both paid and free newsletters. Naturally, I wouldn't want that to happen.

Thanks for any ideas.

Chris

ultramarine9’s picture

ultramarine9 commented

Actually, I just did checked the box for subscribe to newsletters and that refers to the ability of particular roles to subscribe to newsletters. So that's not relevant to my problem.