Support for Drupal 7 is ending on 5 January 2025—it’s time to migrate to Drupal 10! Learn about the many benefits of Drupal 10 and find migration tools in our resource center.
By remcie on
Good day,
our Drupal website has been down for several days now and we cannot find the reason :-(
The error is:
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
Apache Server at xxxxxxxxxxx.com Port 80
We renamed the _htaccess file which does make the website appear at least a little, but without styles and without any of the images. We ran an apachetest which showed no problems.
The website is hosted in Godaddy (OS: Linux, PHP: 5.3)
Any idea what can be the problem?
Thanks,
Comments
A few thoughts
500 server errors are not easy for you, the user, to track down. It means that some error on the web server prevented it from returning a page. It's not a 404 (not found) or a 403 (forbidden) - it means something went wrong.
The fastest way to diagnose it is to look at the apache error logs, but you probably don't have access to those. You could ask GoDaddy to look, giving them some URLs and timestamps when it failed, and see if they can tell you more exactly what the problem is.
One of the most common causes, in my experience, is incorrect file permissions or something in .htaccess that is invalid.
This signature is currently blank