Index: support.module
===================================================================
RCS file: /cvs/drupal/contributions/modules/support/support.module,v
retrieving revision 1.3.2.16
diff -u -r1.3.2.16 support.module
--- support.module	9 Jul 2009 20:51:34 -0000	1.3.2.16
+++ support.module	10 Jul 2009 19:30:42 -0000
@@ -720,6 +720,7 @@
  */
 function support_mail_tokens($account, $language, $nid, $cid, $suppress) {
   global $base_url;
+  global $user;
   static $reset = TRUE;
   // force reload node from database to get updated state/priority information,
   // but no need to reset it multiple times when sending multiple notifications
@@ -740,6 +741,7 @@
     '!client_path' => $client->path,
     '!key' => '['. variable_get('support_key', 'tkt') .":$nid]",
     '!update_username' => $update_account->name,
+    '!update_realname' => theme('username', $user, array('plain' => TRUE)),
     '!site' => variable_get('site_name', 'Drupal'),
     '!uri' => $base_url,
     '!uri_brief' => preg_replace('!^https?://!', '', $base_url),