--- support.module Sat Sep 22 23:49:34 2012 +++ support.module Mon Sep 24 12:13:45 2012 @@ -344,7 +344,6 @@ 'access arguments' => array(1), 'file' => 'support.user.inc', ); - unset($states['my open']); foreach ($states as $sid => $state) { $items["support/%user_uid_optional/assigned/$state"] = array( 'title' => "$state", @@ -369,6 +368,25 @@ 'access callback' => TRUE, 'type' => MENU_CALLBACK, ); + /* list all clients tickets */ + $items["support/all"] = array( + 'title' => t("All clients"), + 'page callback' => 'drupal_get_form', + 'page arguments' => array('support_page_form', 'all'), + 'access callback' => 'support_access_all_clients_tickets_page', + 'weight' => -1, + ); + unset($states[-3]); + foreach ($states as $sid => $state) { + $items["support/all/$state"] = array( + 'title' => "$state", + 'page callback' => 'drupal_get_form', + 'page arguments' => array('support_page_form', 'all', $state), + 'access callback' => 'support_access_all_clients_tickets_page', + 'weight' => $sid, + 'type' => $sid == -2 ? MENU_DEFAULT_LOCAL_TASK : MENU_LOCAL_TASK, + ); + } $items['admin/support/clients/%support_client/fetch'] = array( 'title' => 'Fetch mail', 'type' => MENU_CALLBACK, @@ -617,6 +635,22 @@ drupal_goto(''); } + +/** + * Custom permissions function. + */ +function support_access_all_clients_tickets_page() { + global $user; + $result = db_query('SELECT clid, name FROM {support_client} WHERE status = :status', array(':status' => 1)); + foreach ($result as $client_info) { + $client = support_client_load($client_info->clid); + if (support_access_clients($client, $user) && $client) { + return TRUE; + } + } + return FALSE; +} + /** * Custom permissions function. */ @@ -3153,7 +3187,8 @@ } return $states; } - $sid = db_query("SELECT sid FROM {support_states} WHERE state = :state", array(':state' => $state))->fetchField(); + $states = _support_states(); + $sid = array_search($state, $states); if (!$sid) { $sid = _support_state_default(); } @@ -3173,27 +3208,20 @@ if (isset($client) && is_numeric($client)) { $client = support_client_load($client); } - + // Be sure a client is selected. If not, select the last visited client. if (empty($client)) { if (isset($_SESSION['support_client']) && $client = support_client_load($_SESSION['support_client'])) { unset($_SESSION['support_client']); drupal_goto(support_queue_url($client)); } - $clients = _support_available_clients(); - if (count($clients)) { - foreach ($clients as $key => $name) { - if ($client = support_client_load($key)) { - drupal_goto(support_queue_url($client)); - } - } - } + $client = 'all'; } else { if (isset($client->clid)) { $_SESSION['support_client'] = $client->clid; } - else { + elseif ($client !== 'all') { drupal_set_message(t('Client does not exist or is not enabled.'), 'error'); if (isset($_SESSION['support_client'])) { unset($_SESSION['support_client']); @@ -3205,7 +3233,11 @@ if (!$state) { $state = 'all open'; } - $state = _support_get_state($state); + $state_value = _support_get_state($state); + + if ($client === 'all') { + drupal_set_title(t("Support tickets for all clients"), PASS_THROUGH); + } $form['post-ticket'] = array( '#markup' => l(t('Post new support ticket'), 'node/add/support-ticket'), @@ -3239,49 +3271,82 @@ $headers[$key] = $array; } } - $form['header'] = array( - '#type' => 'value', - '#value' => array( + + $columns = array( $checkboxes, $headers[SUPPORT_SORT_NID], array('data' => t('Ticket'), 'field' => 'n.title'), $headers[SUPPORT_SORT_UPDATE], array('data' => t('Reported by'), 'field' => 'n.uid'), array('data' => t('Assigned to'), 'field' => 't.assigned'), + ); + + if ($client === 'all') { + $columns = array_merge($columns, array( + array('data' => t('Client'), 'field' => 'c.name'), + )); + } + + $columns = array_merge($columns, array( $headers[SUPPORT_SORT_STATE], $headers[SUPPORT_SORT_PRIORITY], array('data' => t('Updates'), 'field' => 's.comment_count'), - ), + )); + + $form['header'] = array( + '#type' => 'value', + '#value' => $columns, ); - + $query = db_select('node', 'n') ->extend('PagerDefault') ->extend('TableSort') ->orderByHeader($form['header']['#value']); $query->leftjoin('support_ticket', 't', 't.nid = n.nid'); + + if ($client === 'all') { + $query->leftjoin('support_client', 'c', 'c.clid = t.client'); + $_result = db_query('SELECT clid, name FROM {support_client} WHERE status = :status', array(':status' => 1)); + $_client_ids = array(); + $_clients = array(); + foreach ($_result as $_client) { + $ticket_client = support_client_load($_client->clid); + if (support_access_clients($ticket_client, $user) && $ticket_client) { + $_client_ids[] = $ticket_client->clid; + $_clients[] = $ticket_client; + } + } + $query->condition('t.client', $_client_ids, 'IN', $_client_ids) + ->addMetaData('support_clients', $_clients); + unset($_clients); + unset($_client_ids); + } + else { + $query->condition('t.client', $client->clid) + ->addMetaData('support_client', $client); + } + $query->join('node_comment_statistics', 's', 's.nid = n.nid'); $query->join('users', 'u', 'u.uid = n.uid'); $query->condition('n.status', NODE_PUBLISHED) ->condition('n.type', 'support_ticket') - ->condition('t.client', $client->clid) - ->addMetaData('support_client', $client) ->addTag('support_pager'); - + if (!user_access('view other users tickets') && !user_access('administer support') && !user_access('edit any support_ticket content') && !user_access('delete any support_ticket content')) { $query->condition(db_or() ->condition('n.uid', $user->uid) ->condition('t.assigned', $user->uid)); } - if ($state == -2) + if ($state_value == -2) $query->condition('t.assigned', $user->uid); - if ($state < 0) { + if ($state_value < 0) { $states = _support_get_state(SUPPORT_STATE_CLOSED); $query->condition('t.state', $states, 'NOT IN'); } - else if ($state) { - $query->condition('t.state', $state); + else if ($state_value) { + $query->condition('t.state', $state_value); } if (variable_get('support_secondary_sort_order', SUPPORT_SORT_DESC) == SUPPORT_SORT_DESC) { @@ -3310,6 +3375,11 @@ ->fields('s', array('comment_count')) ->fields('t', array('client', ' state', 'priority', 'assigned')) ->addExpression('GREATEST(n.changed, s.last_comment_timestamp)', 'last_updated'); + + if ($client === 'all') { + $query->addField('c', 'name', 'client_name'); + $query->addField('c','path','client_path'); + } $query->limit(50); @@ -3331,6 +3401,9 @@ $form['title'][$ticket->nid] = array('#markup' => l(_support_truncate($ticket->title), "node/$ticket->nid", array('attributes' => array('class' => array('ticket-title'))))); $form['updated'][$ticket->nid] = array('#markup' => format_date($ticket->last_updated, 'short', array('attributes' => array('class' => array('ticket-updated'))))); $form['reported'][$ticket->nid] = array('#markup' => l(_support_truncate($account->name, 24), "user/$account->uid", array('attributes' => array('class' => array('ticket-reported'))))); + if ($client === 'all') + $form['client'][$ticket->nid] = array('#markup' => l(_support_truncate($ticket->client_name, 24), "support/$ticket->client_path", array('attributes' => array('class' => array('ticket-client'))))); + // Assigned to if ((user_access('edit multiple tickets') && user_access('can assign tickets to any user')) || user_access('administer support')) { $node = node_load($ticket->nid); @@ -3488,6 +3561,8 @@ $row[] = drupal_render($form['updated'][$key]); $row[] = drupal_render($form['reported'][$key]); $row[] = drupal_render($form['assigned']["assigned-$key"]); + if (array_key_exists('client', $form)) + $row[] = drupal_render($form['client'][$key]); $row[] = drupal_render($form['state']["state-$key"]); $row[] = drupal_render($form['priority']["priority-$key"]); $row[] = drupal_render($form['updates'][$key]); @@ -3501,7 +3576,7 @@ else { $rows[] = array(array( 'data' => t('No tickets available.'), - 'colspan' => '9', + 'colspan' => count($form['header']['#value']), )); } if ($form['pager']['#markup']) {