(needs details)
Demonstrated by: 

A Skilled support provider should be able to do the following:

  • Provides information with supporting documentation.
  • Seeks clarification to better focus the support question.

An Expert support provider should additionally be able to do the following:

  • Uses their familiarity with the Drupal ecosystem of people and processes providing a deeper understanding in their answer.
  • Encourages Skilled, Learner, and Newcomer support providers to expand  and focus their own answers.

Roles and Tasks that require this skill

Drupal meetup organizer (Contributor role)
Organize a regular local meetup for Drupal enthusiasts
Duration: ongoing
Handle or refer a support request in an issue (Contributor task)
Answer a support question, or refer the person to a more appropriate resource for support
Duration: 20 minutes
Provide support via text chat (Contributor task)
Answer questions, provide suggestions and resources to another user through text chat.
Duration: 20 minutes
Provide support via text forums (Contributor task)
Answer questions on Drupal Support forums or Drupal Answers (Stack Exchange).
Duration: 20 minutes

Roles and Tasks that may use this skill

Provide support via text forums (Contributor task)
Answer questions on Drupal Support forums or Drupal Answers (Stack Exchange).
Duration: 20 minutes
Recruit new Mentoring Coordinator (Contributor task)
Recruit further mentoring coordinators to help lead the mentors
Duration: several weeks